Shipping Policy

Delivery Area

Canada, United States.

Shipping Options and Delivery Times:

All orders will be shipped within two business days.

Standard Shipping:3-5 Business day

Shipping Rates:Free Shipping

Order Tracking and Notifications:

  • Account Holders:

    • Log In: Access your account using your registered email and password.
    • Orders Section: Navigate to the "Orders" tab in your dashboard to view your recent orders and their statuses.
    • Order Details: Select a specific order to see detailed information, including shipping status, tracking number (if available), and estimated delivery dates.

  • Guest Checkout:

    • Order Confirmation Email: If you checked out as a guest, refer to the order confirmation email, which contains a tracking link and status updates.

Shipping Promotions:

  • We periodically offer exclusive discounts on shipping for members, as well as reduced rates during holidays. Please check our website's promotions page for current offers.

Customs Duties & Import Taxes

We cover all customs duties and import taxes for international orders.
That means you will not be charged any additional customs or import fees upon delivery β€” the total price you pay at checkout already includes these costs.

However, any customs clearance procedures or handling fees are fully managed and paid by us, so you can enjoy a smooth and worry-free delivery experience.

Notes:

  • All delivery timelines are estimates. Actual delivery may be delayed due to peak shipping periods or force majeure events.
  • International orders may incur customs duties or import taxes, which are the recipient’s responsibility.
  • For assistance, contact us via live chat on our websiteΒ or email support@remacflow.ai